FAQ
What is the Whyser Gift Card?
The Whyser Prepaid Mastercard® based on a magnetic strip that must be swiped on the respective reader and signed on the payment stub. Your Gift Card is valid until the date indicated on the front of the Card.
How do I use my card?
Sign the reverse of your Gift Card. Present your Gift Card to a retailer who will swipe the card as a Mastercard payment. You can check your balance and view an up to date statement online at www.whyser-cards.com/balance. You can also check your balance by calling the dedicated Balance Enquiry Line on +351 21 949737 7 | +351 21 WHYSER 7 or Gift Card Support on +351 21 949737 6 | +351 21 WHYSER 6. Both of these numbers are listed on the back of your Gift Card for easy reference.
If the retailer supports partial payments you can use your Gift Card as part payment towards a higher value transaction.
Just make sure you tell the cashier before paying and confirm the amount you want to be deducted from your Card.
The cashier should process your Gift Card payment first, and then accept the remainder of the balance, however you want to pay it.
A retailer is able to refund back on to your card.
The time taken for a refund to credit your card is dependent on the retailer’s banking process, typically this takes 3-5 working days.
Any cancelled or voided sales will take 7 days for the funds to credit your card from the time the transaction was processed.
If your card is declined please call Gift Card Support on +351 21 949737 6 | +351 21 WHYSER 6 for immediate assistance.
Gift Card Support will be able to assist the retailer with processing your transaction.
Please ensure you retain the Gift Card after every transaction, even if the balance is now depleted as you may require it for any refunds or returns.
Always be aware of your Gift Card balance.
If you attempt to make a purchase over the available balance the transaction will decline.
Where can I use my card?
Your Gift Card can be used in millions of retailers in Portugal or overseas where Mastercard is accepted as a form of payment1. Applicable exchange rates will apply at the time of the transaction when using your Gift Card overseas in a non-Euro currency. Your Gift Card can also be used online.
You can check or update the name and address to which your card is registered for online purchases at any time at www.whyser-cards.com/balance.
Who can I call if I have issues using my Gift Card?
If you have any issues using your Gift Card, please call Gift Card Support for immediate assistance.
If your Gift Card is lost or stolen, please call Gift Card Support immediately to have your remaining funds protected.
Gift Card Support telephone number: +351 21 949737 6 | +351 21 WHYSER 6
(3) National call rates apply, charges from mobiles may vary.
Will my Gift Card expire?
Your Whyser Gift Card is valid until the ‘valid thru’ date printed on the front of the card.
It is useable until the end of the last day of the month and year shown as the valid thru date as long as there are available funds remaining on the Gift Card.
A €2,50 account maintenance fee will be deducted each month from card balance, starting on the day after the 12 month anniversary of when card was purchased, giving you a full 12 months to use the card prior to the assessment of these maintenance fees.
Gift Card Redemption
If you elect to redeem your Gift Card, a card redemption fee will be charged in the amount of €9.95. You may redeem the available balance of your Gift Card at any time subject to the Terms and Conditions outlined in the Cardholder Agreement. You can view your Cardholder Agreement at any time at www.whyser-cards.com/balance.
Limitations of Use1
Your Gift Card cannot be used for ATM withdrawals or over the counter cash withdrawals.
Your Gift Card is not and cannot be used as a Credit Card, betting, online gambling, or overdraft protection. The Gift Card cannot be used to make purchases that exceed the available balance of the Gift Card account, to make payment on any account or loan, or to make recurring payments.
Your Gift Card cannot be used at a ‘Pay at Pump’ machines to pay for fuel, however you can pay for fuel at a retailer checkout.
Your Gift Card cannot be used to sign up for membership or subscriptions of any form.
Your Gift Card cannot be used to purchase foreign currency, Money Orders, Wire Transfers or Travellers Cheques.